Terms & Conditions
Terms & Conditions
1. Introduction
Welcome to HanaGifts. These Terms & Conditions govern your access to and use of our website, https://hanagifts.com/, and the purchase of products through our website.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using our website.
In these terms, “we,” “our,” and “us” refer to Hana Gifts, and “you” or “your” refers to visitors and customers using our website.
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, or provide false information while placing an order.
We reserve the right to restrict access to our website where necessary to protect our business, customers, and services.
3. Products and Descriptions
We make reasonable efforts to display accurate product descriptions, images, prices, and other information. However, colours and appearance may vary slightly depending on screen settings, photography, product availability, or supplier variations.
Product availability may change without notice. We reserve the right to correct errors in product information and to discontinue products when necessary.
4. Pricing and Payment
Product prices and applicable charges will be displayed on the website or during checkout. Shipping charges, taxes, and other applicable fees, where relevant, will be communicated before an order is completed.
Orders are subject to successful payment or confirmation of the payment method offered at checkout. We reserve the right to correct pricing errors and contact customers if an order contains incorrect pricing information.
5. Orders and Order Confirmation
When you place an order, you agree to provide accurate and complete contact, billing, and delivery information.
An order confirmation acknowledges receipt of your order but does not necessarily guarantee acceptance or dispatch. Orders may need to be reviewed for product availability, payment issues, incorrect information, or suspected fraudulent activity.
If we cannot fulfil an order, we will make reasonable efforts to notify you and arrange any refund due for amounts already paid, as required by applicable law.
6. Shipping and Delivery
Delivery estimates are provided for guidance and may vary depending on the destination, product availability, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact details. Additional charges or delays may arise if delivery information is incorrect or a shipment cannot be delivered.
If you experience a delivery issue, please contact our customer support team with your order details.
7. Returns, Exchanges, and Refunds
Returns, exchanges, cancellations, and refunds are subject to our applicable Return and Refund Policy, which should be reviewed before placing an order.
Product condition, the time elapsed since delivery, and whether an item is personalized or made to order may affect eligibility, subject to applicable consumer protection laws.
Nothing in these Terms & Conditions limits any mandatory rights you may have under applicable law.
8. Personalised and Customized Products
Where personalization or customization is offered, customers are responsible for checking the spelling, names, messages, photographs, and other details submitted with their order.
Customized products may have specific cancellation, return, or exchange conditions disclosed before purchase. These conditions will not override any rights that cannot legally be excluded.
9. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, photographs, designs, and other materials, is owned by or licensed to Hana Gifts.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party payment, delivery, analytics, or other services.
We do not control all third-party websites and services. Their use may be subject to their own terms and privacy policies.
11. Limitation of Liability
To the extent permitted by applicable law, Hana Gifts will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights.
12. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and disclosed.
13. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.
The revised version will be published on this page with an updated revision date. Continued use of the website after changes take effect will be subject to applicable law.
14. Governing Law
These Terms & Conditions are subject to the laws applicable to the operation of Hana Gifts and the transaction concerned. Any dispute will be handled by the competent courts or authorities as determined under applicable law.
15. Contact Us
For questions about these Terms & Conditions, orders, or our services, please contact us through the contact details or contact form available on our website:
Website: https://hanagifts.com/
Please include your order number when contacting us about an existing purchase.