Privacy Policy
1. Introduction
Welcome to HanaGifts. We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, used, stored, and shared when you visit https://hanagifts.com/, contact us, or purchase products through our website.
By using our website, you acknowledge this policy. Where consent is legally required, we will seek your consent separately.
2. Information We May Collect
Depending on how you use our website, we may collect the following categories of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Information you provide when contacting customer support
Order Information
- Products purchased
- Order number and order history
- Delivery instructions
- Payment status and transaction references
Payment Information
Payments may be processed through third-party payment providers. We may receive payment confirmations, transaction references, and related information needed to manage your order.
We do not claim to store full payment card details unless our actual payment systems and practices support this.
Technical Information
When you browse our website, certain information may be collected, such as your IP address, browser type, device information, pages visited, and website usage data. This may depend on your browser settings, cookies, and the tools enabled on our website.
3. How We Use Your Information
We may use personal information for the following purposes:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Sending order confirmations and service updates
- Responding to enquiries and providing customer support
- Processing eligible cancellations, returns, and refunds
- Maintaining website security and preventing fraud
- Improving website performance and customer experience
- Meeting legal, accounting, tax, and regulatory obligations
- Sending promotional communications where permitted and, when required, with your consent
You may opt out of promotional emails using the unsubscribe instructions provided or by contacting us.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain essential website functions, remember preferences, understand website usage, and support marketing activities where enabled.
You can manage cookies through your browser settings and any cookie preference tools provided on our website. Disabling certain cookies may affect website functionality.
Non-essential cookies will be handled in accordance with applicable consent requirements.
5. How We Share Information
We may share relevant information with service providers where necessary to operate our business, including:
- Payment processors
- Shipping and courier partners
- Website hosting and technical support providers
- Order management and customer support tools
- Analytics or marketing service providers, where enabled
- Professional advisers, regulators, or public authorities when legally required
We do not authorize service providers to use your information for purposes unrelated to the services they provide, subject to their applicable contractual and legal obligations.
We do not sell personal information to third parties as a business practice.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records, and meeting legal obligations.
Retention periods depend on the type of information and the circumstances in which it was collected. Information may be deleted, anonymized, or securely archived when no longer required, subject to applicable law.
7. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion of eligible information, withdrawal of consent, or information about how your data is processed.
To make a privacy-related request, contact us using the contact details or contact form on our website. We may need to verify your identity before responding.
Some information may need to be retained to comply with legal obligations or establish, exercise, or defend legal claims.
9. Children’s Privacy
Our website is not intended to encourage children to provide personal information independently. If you are a parent or guardian and believe a child has provided personal information inappropriately, please contact us so that we can review the request in accordance with applicable law.
10. Third-Party Websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.
11. International Data Transfers
Some of our service providers may process information in locations outside your state or country. Where such transfers occur, we will take steps required by applicable law to protect the information.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers, or legal requirements.
Any revised version will be published on this page with an updated revision date.
13. Contact Us
For questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact Hana Gifts through the contact details or contact form available at:
Website: https://hanagifts.com/
Please provide sufficient details for us to understand and respond to your request.